Privacy Policy
Overview
At Simbulan Organisation Pty Ltd, trading as Trash King (“we” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, stored, and shared when you engage with our rubbish removal services, website ([Your Website URL]), and related applications (collectively referred to as the “Site”).
We collect, use, store, and share your personal information in accordance with Australian law, including the Privacy Act 1988 (Cth). If you would like to request a copy of this Privacy Policy in a specific format, please contact us via the details in the “Contact Us” section below.
Personal Information We Collect and Hold
When you use our Site or book our rubbish removal services, we may collect the following types of personal information:
Device Information
We collect information about your device, such as:
• Web browser, IP address, and time zone
• Cookies installed on your device
• Interactions with our Site, including pages viewed and referring sites
Technologies used to collect Device Information:
• Cookies: Small data files stored on your device. For more information, visit All About Cookies.
• Log Files: Track user interactions and collect data like IP address and browser type.
• Web Beacons, Tags, and Pixels: Electronic files that monitor browsing behaviour.
Order Information
When you book a rubbish removal service, we collect information such as:
• Name, email address, phone number, and address
• Billing and payment details, including credit card information
• Service history and preferences
Other Information
We may also collect additional information directly provided by you, such as specific instructions for rubbish removal services or preferences related to your booking.
Personal Information refers to any data that can identify you, either directly or indirectly. In the past 12 months, we may have collected Personal Information as described above.
How We Use Your Personal Information
We use your personal information to:
• Fulfil rubbish removal bookings, including processing payments and arranging services
• Communicate with you regarding your booking or provide service updates
• Improve and optimise our Site and services through analytics
• Ensure compliance with laws and screen for fraudulent activity
With your consent, we may use your data to provide marketing communications, including promotional offers for rubbish removal services or related products.
Legal Basis for Processing Personal Information
Our legal bases for processing your personal information include:
• Fulfilment of contracts (e.g., completing your service booking)
• Compliance with legal obligations
• Pursuit of legitimate business interests, such as improving services
We may obtain your consent for certain marketing activities, which you can withdraw at any time by contacting us.
Sharing Your Personal Information
We may share your personal information with third parties to facilitate our operations:
• Payment Processors: To process payments securely
• Service Providers: Such as rubbish disposal partners and IT infrastructure providers
• Analytics Providers: Like Google Analytics, to analyse site usage
We do not sell your personal information. In some cases, we may disclose information to comply with legal obligations or as part of business transactions, such as mergers or acquisitions.
Direct Marketing
We may send you marketing communications about rubbish removal promotions or offers. You can opt out at any time using the unsubscribe link in our emails or by contacting us.
Data Retention
We retain your personal information for as long as necessary to:
• Fulfil service bookings and maintain business records
• Comply with legal obligations
• Address disputes or enforce agreements
When no longer required, your personal information will be securely deleted or anonymised.
Minors
Our services are not intended for individuals under the age of 14, and we do not knowingly collect personal information from them.
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our Site with the “last updated” date.
Contact Us
For any questions or to exercise your privacy rights, please contact us at:
Trash King (Simbulan Organisation Pty Ltd)
Attention: Privacy Compliance Officer
Email: privacy@trashking.com.au
Phone: 0406 575 970
Last updated: December 2024